Implementation of a Financial Information System Provided technical advice on all aspects on the implementation of new financial information systems and project managed the implementation of four business units. This supported BUPAs return to higher levels of profitability.

Policy Processing Systems Conducted a detailed review of policy processing systems and made recommendations for improvements that contributed towards a major business process re-engineering project.

Decentralization Strategy Managed five implementation teams that developed a decentralisation strategy for the five business units and subsequent project planning, management information structures and detailed implementation.

Financial Information Systems Strategy Managed four business teams during the development of an accounting systems strategy and systems selection phase during corporate merger.

Processing Systems Review Managed full a scope review of the business processing systems at Scottish Mutual Insurance following their acquisition by Abbey National Life.